Dear Customers, we apologize for not having our guest book up for the last half of 2004. We have a new one now. For your pleasure we are going to keep the last 5 years postings from the old book up for you to read. To view our new guest book Click Here. The link you click to sign the new book is at the top right corner of the new guest book.

Also, we want to thank you for your postings to our guestbook. We appreciate your comments and feed-back.

If you need an answer to a question, however, please email us at custom@cageworks.com for a much faster response. We are always willing to answer questions or be of help if possible.

Also, this guestbook is not a chat room or a billboard to advertise other products or other websites. These type of submissions, or crank submissions will not be posted. We are willing to have you advertise with us but through arrangements with our Links Page and Associate Programs only.

Attention any potential sugar glider owners: DO NOT purchase a sugar glider from Steve Larkin or anyone from Custom Cage Works. They are selling gliders WAY too young. These animals are pulled from their mamas before she can feed them important nutrients and antibodies and before she can teach them important lessons (how to eat, etc.) There are other breeders around who are ethical, responsible, caring, etc. Please do your research on breeders BEFORE you buy a glider. Please don't make the same mistake I made. My joeys are on the verge of death thanks to Custom Cage Works.
An Advocate of Healthy Sugar Gliders <ccwStinks@unethicalbreedingpractices.com>
Somewhere, KS USA - Thursday, October 11, 2001 at 17:04:31 (EDT)

Response: To our valued customers:

Custom Cage Works never weans baby sugar gliders before 6-7 weeks of age, out of the pouch. In fact, we don't care if they stay with the mother longer. We wean them based upon development, not age. This development usually occurs in 6-7 weeks and not earlier.

A heat rock has never, to my knowledge, been responsible for hurting a sugar glider. They have, however, made thousands of gliders healthy, warm and happy. And to the people who would not have known how to keep them warm enough otherwise, the heat rock has saved their glider's lives. Before we started insisting on using heat rocks, people had no good method to insure their glider was warm enough. At that time, a good 10% of the buyers would call us because their glider was developing diarrhea. Temperature is the most important factor in your sugar glider's health.

We are one of the largest breeders of sugar gliders in the country and as you can see from the bulk of our guestbook signers, we have a great reputation for having extra sweet and healthy babies. This is not by accident. We work hard at it, and we know what we are doing.

Please notice that the coward who wrote the two comment below, did not give a return address, or sign them. She is mad because she bought a glider from us and it subsequently died. We broke our policy and offered to replace it. She however, decided to buy one from someone else and demanded her money back. We wouldn't do that, so now she is writing these messages. Her first threat was to say that she knew people high in the USDA and was going to give us trouble. I answered that we were, and always have been in good standing with them, and welcomed any inspections.

Our policy is not to remove negative comments from our guestbook, unless they are cranks or crackpots. Therefore I am answering these two totally baseless comments.

If they ever identify themselves, I will pursue a liable suit, because they are spreading lies about a conscientious company with dedicated employees. They had better be able to prove what they say.

There will always be an unsatisfied customer even though we try hard not to have any. Some people however, do not care for their animals properly, and we can't be responsible for that. We make our share of mistakes, but do our best to rectify them.

We appreciate your business, or future business, and promise to teach you how to properly care for the animals we sell, and offer continuous support in the form of information, availability, and fine products.

In the future, all negative comments not signed by a legitimate return address, will be deleted. If you have a real complaint, please let us know, but sign it so we can get with you and try to help you or correct our error.

Thanks to all of our loyal and potential customers.

Steve Larkin, Brian Bader, and all of our devoted employees.

I went to the Texas Reptile show in Arlington today and fell in love with a little female sugar glider. I plan to get there early tomorrow and purchase her. My only concern is, that the man I spoke with said that they are disease free, yet there are a couple of horror stories in your guestbook about them dying. Is there any way to detect illness before I buy her? Will your representative be honest with me about my sugar glider's condition? I hope everything works out... I sure do look forward to a healthy life with her.
Cara Conner <caritafrita@hotmail.com>
Arlington, TX USA - Sunday, March 11, 2001 at 00:09:12 (EST)

Response: Thanks for your interest in our Sugar Gliders Cara. You can be pretty sure you won't have trouble keeping your Sugar Glider alive. We sell about 200 babies per month. In the last 18 months we have had only 5 or 6 of them die that I am aware of. It is extremely important that they be kept very warm, especially while they are babies. If not, they will almost surely get stressed and develop diarrhea and die, if not caught quickly enough. This is why we always provide a heat rock in our cage kit, and provide so much information about keeping them warm in our care sheet. We do everything we can to teach our customers how to properly care for their new pet, but after they leave our care we have no control over their new environment and care taking. I always try to provide my cell phone number in addition to our shop number, so that the customer can reach me for questions and advice. Please read our Return Policy

Even if we have had 10 die in the 18 month period mentioned above, that is less than 1/3 of one percent loss. That number would be much higher if we didn't care, and didn't try so hard to provide healthy babies and excellent follow up support. Please let us know if you have any other questions or concerns.

Sincerely Steve Larkin
Custom Cage Works - Sales and Engineering